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Resident Benefits Package

Make renting easier, safer, and more rewarding with our Resident Benefits Package (RBP). Designed to improve your living experience, the package includes valuable services that help protect your home, simplify maintenance, and provide added resident perks.

What’s Included

Air Filter Delivery

Receive regularly scheduled air filter deliveries directly to your home to help improve air quality, reduce HVAC issues, and lower energy costs. Residents are encouraged to replace filters upon delivery to remain compliant with lease requirements.

Benefits Include:

  • Scheduled filter shipments
  • Improved HVAC efficiency
  • Cleaner indoor air
  • Reduced maintenance issues

Resident Rewards Program

Earn rewards simply by paying rent on time through the Piñata Resident Rewards program. Residents can accumulate points and redeem them for gift cards, discounts, and marketplace rewards.

Reward Options Include:

  • Amazon gift cards
  • Retail discounts
  • App-based reward tracking
  • Bonus points for on-time payments

Identity Protection

Eligible residents receive identity protection monitoring through Aura, including proactive fraud monitoring and up to $1 million in identity theft coverage.

Coverage Features:

  • Identity monitoring
  • Suspicious activity alerts
  • Dedicated fraud resolution support
  • Financial protection coverage

Renters Insurance Program

The Resident Benefits Package may include renters insurance protections such as personal liability coverage, optional contents coverage, and dog bite liability coverage for registered pets.Coverage May Include:
  • Personal liability protection
  • Contents coverage
  • Registered pet liability coverage
  • Online claims submission

On-Demand Pest Control

Quickly submit pest control requests online for covered pest issues. Treatment coordination and covered service costs are included as part of the package.

Program Highlights:

  • Easy online request process
  • Covered pest treatment coordination
  • Warranty-backed service
  • Access to vetted pest vendors

Frequently Asked Questions

How do I get help?

For general Resident Benefits Package support, contact:

Email: residenthelp@secondnature.com

Resident Support

If you have additional questions about your Resident Benefits Package, please contact our office or reach out directly to the appropriate support provider listed within your program materials.

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