Silver, Gold & Platinum
- √ Address rent-ready issues
- √ Provide a rental market analysis for the property
- √ Set the rent price
- √ Place “For Rent” signs on the property
- √ Install lockboxes for viewings
- √ Develop property information handouts
- √ Take digital photographs and videos for the web
- √ Advertise the property in over 100 online rental listing sites
- √ Advertise the property through offline listing services
- √ Advertise the property on social media
- √ Run online marketing ad campaigns
- √ Send weekly emails to over 5,000 prospects
- √ Send weekly SMS to tenant prospects
- √ Coordinate showings
- √ Maintain call center and leasing agents during business & non-business hours
- √ Send a detailed lead traffic report to the owner
- √ Weekly Sign & Flyer Checks
- √ Process tenant and pet applications
- √ Tenant and Pet Screening
- √ Send a comprehensive report about the qualified applicant to the owner
- √ Collect the security deposit
- √ Prepare and execute documents for leasing
- √ Negotiate Lease Terms
- √ Negotiate contingencies
- √ Prepare Lease Documents
- √ Lease Signing Interview
- √ Utility Management
- √ Schedule a pre-move-in wipe down
- √ Schedule and manage the Move-In Inspection and Walkthrough
- √ Issue keys to the tenant
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4% Monthly Management Fee Inclusions and Optional Add-On Services
- √ Property Management Software
- √ Rental Rate Comparisons
- √ Marketing Automation, Online Scheduling and Prospect Nurturing Software
- √ For Rent Signs
- √ Online Tenant Application
- √ Tenant Application Background Check
- √ Tenant Applications Summary and Recommendations
- √ eSignature Solutions
- √ Lease Agreement
- √ Tenant and Owner Online Portals
- √ Basic Client Support (48-Hour Response Time)
- √ Instructional Videos
- √ Pet Protection Program
- √ Tenant Placement
- √ Section 8 Housing Tenant Placement
- √ Property Manager Representation and/or Involvement
- √ Sales activity at the property
- √ Property Inspection
- √ Eviction Insurance
- √ Damage Insurance
- √ Rental Protection
- √ Owner Protection
Silver, Gold & Platinum
- √ Enforce the terms of the lease
- √ Hold security deposit in an escrow account
- √ Manage lockouts
- √ Address unauthorized pets and residents
- √ Follow up on HOA complaints
- √ Follow up on neighbor complaints
- √ Sending certified letters when violations occur
- √ Maintain certified letters process for documenting tenant violations
- √ Answer tenant complaints
- √ Maintain rent payment options
- √ Provide automatic internet rent payment system
- √ Maintain direct deposits for tenants via ACH
- √ Maintain tenant payment ledgers and outstanding balances
- √ Deal with bounced checks and ACH returned payments
- √ NSF rent checks
- √ Preparing and executing consent orders
- √ Schedule and file evictions
- √ Arrange and meet the sheriff at evictions
- √ Draft consent agreements, file with Magistrate Court
- √ Monitor skips and abandonments during the eviction process
- √ Negotiating lease extensions or renewals
- √ Manage the tenant renewal process
- √ Deal with Better Business Bureau and attorney disputes
- √ Upon 30-days notice, follow move-out procedures
- √ Inspection walkthrough
- √ Address notice of dispute
- √ Receive keys from the tenant
- √ Oversee removal of all belongings and schedule trash – outs as necessary
- √ Drive-by the property to watch for “skips”
- √ Mitigate tenant damages
- √ Security deposit distribution procedures
- √ Normal wear and ear procedures
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4% Monthly Management Fee Inclusions and Optional Add-On Services
- √ Lease Renewal Agreement
- √ Eviction Notices
- √ Online Tenant Payments
- √ Profit and Loss Statements
- √ Lease Renewal
- √ Section 8 Housing Lease Renewal
- √ Tenant Eviction
- √ Lawyer Costs vary per market
Silver, Gold & Platinum
- √ Maintain emergency maintenance telephone and procedures
- √ Manage emergency issues
- √ Maintain a vendor list and monitor their workman’s comp insurance and general liability insurance
- √ Maintain a relationship with a building or home inspector
- √ Oversee maintenance bill-paying system
- √ Produce work orders, issue invoices & pay vendors or copy owner
- √ Maintain keys or re-key for access to the property
- √ Notify owner of all maintenance issues
- √ Manage regular property visits
- √ Maintain a staff of maintenance coordinators
- √ Maintain a pool of vendors
- √ Maintain web-based maintenance tracking system with all outstanding work orders
- √ Maintain a system of audit, approving vendor invoices
- √ Maintenance survey after the work order is completed
- √ Manage mold complaints
- √ Nuisance maintenance calls
- √ Manage lawn care
- √ Manage habitability issues
- √ Maintain contractor invoices
- √ Manage General Liability insurance “Dec Page” on file for all vendors
- √ Manage Workers Comp insurance records for all vendors
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4% Monthly Management Fee Inclusions and Optional Add-On Services
- √ Property Maintenance Management Solution
- √ Property Inspection Form
- √ Sample Vendor Insurance and Tax Forms
- √ Year-End Tax Reporting
- √ Per oversee of insurance claim
- √ PMC involvement required if the owner doesn’t complete the inspections or work orders in a certain time frame. Owner will be charged appropriately.